The privacy of your personal information is important to us. Information about our customers is a vital part of our business, and we do not believe in selling it to others. Always remember, Marilyn Muttroe will always match any authorized retailer' price. Simply contact us and we will adjust the cost prior to running your credit card.
If you would like to learn more, the Federal Trade Commission provides useful information about online privacy on its site (www.ftc.gov).
In order to provide you with an extensive product selection and a great shopping experience, Marilyn Muttroe collects two types of information about its visitors: Individual Information and Non-Individual Information. Our primary goal in collecting this information is to fill your order, respond to your requests, communicate with you, and improve our site.
Individual Information refers to information that is specific to you. Personal information is requested when you register and set up an account, order a product, enter contests, fill out surveys, and send us feedback. We store any information that we receive from you. This information might include your name, billing and shipping addresses, telephone number, email address, credit card or other payment information, and product details. With this information, Marilyn Muttroe can fill your orders, communicate with you about your order, send you promotional materials, and provide you customer service.
If you contact Marilyn Muttroe by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information to reply to you. If other users or third parties sends us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
If you enter a contest, sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Individual Information to send you marketing or promotional materials or other communications.
Non-Individual Information refers to information that, by itself, does not refer to an individual. We gather information about where our customers shop on our site. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to afterward, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. We also track customers' traffic patterns throughout their online session, including which pages and information a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site, and to gather demographic information.
Like many web sites, we use "cookies" and obtain certain types of information when your Web browser accesses our site. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service (collectively these companies and individuals are called "agents").
They have access to Individual Information needed to perform their functions, but may not use it for other purposes. For example, we must release your credit card information to the card-issuing bank to confirm payment, and release your address and telephone information to the delivery service to deliver products that you ordered. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
On occasion, unaffiliated third parties will "frame" our site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Marilyn Muttroe' site. Marilyn Muttroe is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
You have the ability to access and edit the personal information that you provide to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Consequently, you should not expect that all of your Individual Information would be completely removed from our backed-up databases.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer.
Within Marilyn Muttroe, your information is kept on password protected, limited access servers. Wherever possible and applicable, Marilyn Muttroe servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet.
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Conditions and other agreements; or protect the rights, property, or safety of Marilyn Muttroe, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. If asked by law enforcement or judicial authorities to provide Individual Information to the appropriate governmental authorities, we will disclose Individual Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Marilyn Muttroe fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
If you are under 18, you may use Marilyn Muttroe only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose Individual Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed Individual Information to us, please contact us, so that we may delete the child's information.
Marilyn Muttroe reserves the right to disclose your Individual Information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.
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