We understand that pet owners love to pamper their pets, beginning with which products are chosen to bathe their pets in - to the clothing, jewelry, and hair accents.
Whether it be to the market, a simple stroll on the beach or, on holiday to another country - no doubt, today's furry companions love to be in style and their owners love to help them prance as such.
Marilyn Muttroe proudly donates to and helps support local and national dog welfare charities and organizations, such as Dogs In Danger!, Much Love Animal Rescue in Los Angeles California , and the Helen Woodward Animal Shelter in Rancho Santa Fe, California. We as well, donate boutique products to local dog rescue groups and no-kill shelters.
The goal of Marilyn Muttroe is simple - to provide the best products and service to our customers at the least price possible. Our commitment to customer service and the quality of the products we offer are absolutely, unbeatable.
It's Ruff Being a Dog!
We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us by email or telephone. We will respond as soon as possible.
Monday through Friday 9am - 5pm PST
Saturday 9 am - Noon PST
2013 Scheduled Closure Dates
December 31 through January 2 - New Year's
January 21 - Martin Luther King Jr. February 14 - Valentines Day
February 18 - President's Day
March 29 - April 1 - Easter
May 4 - Pug Rescue San Diego May 27 - Memorial Day
July 3 through 5 - Independence Day
September 2 - Labor Day
September 14 - 21 Trade Show
October 14 - Columbus Day
October 31 - Halloween
November 11 - Veterans Day
November 21 through December 2 - Thanksgiving
December 22 through 27th - Christmas
Marilyn Muttroe is a retailer only. We do not sell any items wholesale.
If you are a designer, manufacturer or wholesaler of dog clothing, dog collars, dog carriers, dog beds or other pet-related items, and interested in doing business with Marilyn Muttroe, please send your wholesale information, including pictures, pricing, minimums and any terms to firstname.lastname@example.org.
Please note any information sent to us, including samples, will not be returned. Once we receive your information, we will review and will contact you should we require any additional information.
We strive to provide accurate sizing information for all our products. Due to differences in manufacturer's sizing and product specifications, we highly recommend you measure your pet precisely to ensure an accurate fit. It is not reliable to purchase our items based on your pet's breed or weight. All our dog clothes, dog collars, dog carriers, dog beds, and other pet products are sized in inches. Please see our Sizing Guide for more information or contact us if you need assistance with sizing.
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is back ordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible.
Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
All prices are subject to change without notice. We currently do have a price-matching policy. We will match any competitors price. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in California are subject to applicable sales tax.
We endeavor to provide accurate and complete descriptions and representations of our products, including our dog clothes, dog collars, dog carriers, dog beds and other pet related items. However, Marilyn Muttroe does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Marilyn Muttroe reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by Marilyn Muttroe is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.
We can accept orders through our web site (www.marilynmuttroe.com),or by telephone at 1-888-603-9433. The methods of payment we accept are American Express,Visa, MasterCard, Discover, Check, and checking Account.
Back ordered items are usually shipped within 2-3 weeks from the order date. Should your item take longer than that to restock, we will contact you to make sure that you still want to wait for the item. You can receive a credit to your account should you later change your mind about the back ordered item.
We want you to be satisfied with your purchase. If you would like to return or exchange an item, ship it back to us in its original and unused condition within 10 business days of receiving it for an exchange, store credit or refund. Please note that the initial shipping fees are "non-refundable". Please note - there will be a $7.99 shipping and handling charge for all exchanges.
Claims for damaged, defective, or incorrect items must be made within 5 days in receipt of order. All returned shipping fees and insurance will be the sole responsibility of the buyer. You must obtain a return authorization number before sending back your item. For a return authorization number please email return requests to email@example.com or call customer service at 888-603-9433 ext. 203. The RA# must be on the outside of the box or merchandise will be refused. Exceptions; the following items "can not" be returned or exchanged: sale, toys, perishable/food/treats, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds and carriers. Some items may not be returned or exchanged, but we note such restrictions on the product detail page.
Ship the original and unused item, along with a copy of your email receipt or packing slip to the address below. We are not responsible for items returned to any other address.
Attn: Returns & Exchanges
1225 Via Encinos Dr
Fallbrook, CA 92028
attn: Exchange and Return's Department RA #_________
Send us an email at firstname.lastname@example.org or indicate in your package if you would like: * to exchange your item, including item name, size, color and any other option * to have a store credit issued to you for the full purchase price * or to have your credit card reimbursed for the purchase price, less a restocking fee
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 20 days will not be accepted for exchange or return and will be shipped back to the customer at their cost.
For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary exchange and will not be charged a restocking fee. However, there will be a shipping charge to cover the cost of processing and delivering the exchange to you.
To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost. If you reject that return shipment, Marilyn MuttroeŽ reserves the right to liquidate the inventory and withhold credit.
We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
At Marilyn Muttroe, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.
We allow one complimentary exchange per item. After the first exchange, each exchange (or return) will incur a restocking fee of $6 or 10% of the item's value, whichever is greater.
If you return an item and would like a refund to your original form of payment, we will refund your credit card for the purchase price less a restocking fee of $6 or 10% of the item's value, whichever is greater.
If you wish to receive store credit in the form of a gift certificate, no restocking fee will apply.
The following items cannot be returned or exchanged: sale, toys, perishable/food/treats, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds and carriers. Some items may not be returned or exchanged, but we note such restrictions on the product detail page.
Sale: Sale items cannot be returned or exchanged
Toys: Due to health regulations, any item that falls under our "Dog Toys" category cannot be returned or exchanged.
Perishable/Food/Treats: Due to health regulations, any item that falls under our "Dog Treats" category cannot be returned or exchanged.
Grooming: Due to health regulations, any item that falls under our "Grooming" category cannot be returned or exchanged.
Engraved: Any item that is engraved with your specific information, including ID tags, cannot be returned or exchanged. Please check your order carefully for engraved items.
Customized: Any clothing, collar, or other item that is custom-made for your pet cannot be returned or exchanged. Please check your order carefully for customized items.
Seasonal (Halloween, Christmas, etc.) & Special Occasion: Seasonal items with holiday motifs or special occasion clothing such as wedding dresses and tuxedos are not eligible for returns or exchanges.
Beds and Furniture: Due to health regulations, any item that falls under our "Furniture" category cannot be returned or exchanged.
Carriers: Due to health regulations, any item that falls under our "Carriers" category cannot be returned or exchanged.
Items purchased from November 15 through December 23 can be returned 20 days from the date of receiving the item, or by January 15, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.
For holiday specific dog clothing and accessories, including Halloween and Christmas costumes, clothing and collars, no returns or store credit, please check sizing carefully.
We offer free shipping with a coupon code on orders, before sales tax. Please note that with standard or ground shipping, your items may take 5 - 15 business days for delivery. If you wish to have your shipment expedited, contact us at email@example.com. The options and ship times may be limited for certain items. Please note that some special product, order, or handling fees may still apply.
Our free shipping offer may not be used in conjunction with another promotional certificate. The flat rate or free shipping offer excludes certain over sized items and those items will include a statement on their product detail pages that state they are not eligible for the flat rate or free shipping offer.
We reserve the right to change or discontinue our flat rate or free shipping policy at any time.
Marilyn Muttroe uses FedEx, UPS, the US Postal Service and other delivery services for delivery of your items. Due to orders being fulfilled from different warehouses, items may be shipped by any one of these delivery services. Many of our items are shipped from several sources; thus your items may be shipped separately from each other, even on the same order. The options and ship times may be limited for certain items. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking information is not available.
You can expect most packages to be delivered to their destination within 5 - 15 business days from the ship date. Please remember that certain larger items, like beds, or customized items can take up to eight weeks for delivery.
If you have been waiting over fifteen business days (three weeks) for your order, and have still not received it, please contact us at firstname.lastname@example.org for assistance.
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an additional re-shipping charge.
These Terms & Conditions apply to the use of the site owned and operated by Marilyn Muttroe located at http://www.marilynmuttroe.com ("Marilyn Muttroe").
All users of this site agree that their access to, and use of, this site are subject to the Terms & Conditions set forth in this notice and all applicable laws, and that any such access or use is undertaken at the user's risk. Marilyn Muttroe reserves the right, at its sole discretion, to change, add or remove portions of these Terms & Conditions, at any time, without prior notice. Any such changes will be reflected on the Terms & Conditions page of the Marilyn Muttroe site. It is your responsibility to check these Terms & Conditions each time before using this site. Your continued use of this site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms & Conditions and any such changes, Marilyn Muttroe grants you ("end user") a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter and use this site.
All content, graphics, code and software used on or incorporated into this site, and the arrangement or integration of all such content, graphics, code and software, are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by Marilyn Muttroe, and all rights thereto are specifically reserved. Marilyn Muttroe, marilynmuttroe.com, custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Marilyn Muttroe. All other trademarks, service marks, product names and company names or logos used on this site are the property of their respective owners. Permission is granted to copy and print content from this site solely for personal, non-commercial purposes related order placement or shopping with Marilyn Muttroe. Any other use of this site, content or information is strictly prohibited, unless written permission from Marilyn Muttroe is first obtained.
Marilyn Muttroe strives to represent its product pictures and descriptions as accurately as possible. However, Marilyn Muttroe does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Marilyn Muttroe therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Marilyn Muttroe reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by Marilyn Muttroe is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.
This site, products, services, content, software, artwork, data, and information are provided "as is" with all faults. Marilyn Muttroe makes no representations or warranties of any kind, whether expressed or implied, with respect to this site, or content or information available on or through this site. Except as otherwise provided under applicable laws, neither Marilyn Muttroe nor its corporate affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of, or related to, the use of this site or any other site linked to this site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Marilyn Muttroe is notified in advance of the potential for any such damages.
Marilyn Muttroe does not make any representations or warranties about any site you may access through this site. Any such site is independent from Marilyn Muttroe and we have no control over, or responsibility with respect to, the information provided or activities undertaken by any such site. A link between Marilyn Muttroe and another site further does not mean Marilyn Muttroe endorses that site.
Certain services offered on or through this site may require that you establish an account with Marilyn Muttroe. You are responsible for maintaining the confidentiality of your account information, including your password, and all activity that occurs under your account. You agree to notify Marilyn Muttroe immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Marilyn Muttroe or any other user of this site due to someone else using your password or account. You may not use another person's password or account at any time. You may not attempt to gain unauthorized access to this site. Should you attempt to do so, assist others in making such attempts, or distribute instructions, software or tools for that purpose, than your account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted in the registration process. You may update any of your account information at any time through our site. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of this site or in any way reproduce or circumvent the navigational structure or presentation of this site or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through this site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this site or any of the systems or networks comprising or connected to this site.
By establishing an account with us, and each time you make a purchase through our site, you grant permission for Marilyn Muttroe to contact you at your e-mail address. To stop receiving our marketing emails, send an email to us, or follow the opt-out procedures set forth in such marketing emails.
While Marilyn Muttroe takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information. In no event shall Marilyn Muttroe or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorized access to your personal information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether Marilyn Muttroe was given actual or constructive notice that damages were possible.
To purchase any goods and/or services on our site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on our site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization.
All payments must be made by VISA, MasterCard, Discover, Check or Paypal. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms & Conditions to determine your rights and liabilities as a cardholder. You, and not Marilyn Muttroe, are responsible for paying any unauthorized amounts billed to your credit card by a third party. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Marilyn Muttroe of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Marilyn Muttroe does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Marilyn Muttroe or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. Marilyn Muttroe shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and any other states or localities that it deems is required.
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Marilyn Muttroe reserves the right at any time after receipt of your order to accept or decline your order for any reason. Marilyn Muttroe further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Marilyn Muttroe upon our delivery of products or services that you have ordered. We may require additional verifications or information before accepting any order. Marilyn Muttroe is a reseller to end users and does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell.
Marilyn Muttroe shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Marilyn Muttroe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Marilyn Muttroe shall immediately issue a credit to your credit card account in the amount of the charge.
By submitting an order through our site, you agree to our Store Policies, including our return and exchange policies, restocking fees, and return exceptions.
Marilyn Muttroe reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.
All requests for service and support of products should be made directly to the manufacturer in accordance with their terms and conditions. We are not responsible for any damage caused by your dog (i.e., chewing, running, etc.) or regular wear and tear to the merchandise. Product defects must be reported to us within 10 days of receipt.
Marilyn Muttroe does not want to receive confidential, proprietary or trade secret information through this site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Marilyn Muttroe will be deemed non-confidential. And, by submitting any such information, you are granting Marilyn Muttroe an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
You agree that Marilyn Muttroe may, at its sole discretion and without prior notice to you, terminate your access to this site and your account for any reason, including without limitation: (1) attempts to gain unauthorized access to this site or assistance to others attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) discontinuance or material modification of this site or any service offered on or through this site, (4) violations of these Terms & Conditions, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that Marilyn Muttroe will not be liable to you, or to any third party, for termination of your account or access to this site.
You agree to indemnify and hold harmless Marilyn Muttroe and its parents, sister companies, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your violation of these Terms & Conditions, or your violation of any law, regulation or third-party right.
The entire risk arising out of the use of this site, the use of any products and/or services offered on or in connection with the site, and/or the use of any content remains with you. In no event shall Marilyn Muttroe or its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of these Terms & Conditions or the use of or inability to use any products, services, and/or content, with the delay or inability to use the Marilyn Muttroe site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the site, or otherwise arising out of the use of the Marilyn Muttroe site whether based on contract, tort, negligence, strict liability or otherwise even if Marilyn Muttroe has been advised of the possibility of such damages.
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Marilyn Muttroe will terminate the account of any customer or vendor who uses his or her privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to Marilyn Muttroe and later confirmation through court order or an admission by the customer that an account has been an instrument of unlawful infringement, Marilyn Muttroe will terminate the infringing customer's account. Marilyn Muttroe may also in its sole discretion decide to terminate a customer's account privileges prior to that time if it has good belief that infringement has in fact occurred. Marilyn Muttroe respects the intellectual property of others and we ask other to do the same. If you believe that your copyright has been infringed through the Marilyn Muttroe site, please contact us. Please include a statement by you to include a description of the alleged infringing work or material, its location on the site, your contact information, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
No delay or failure to act under these Terms & Conditions shall constitute any waiver by Marilyn Muttroe of any provision of these Terms & Conditions. If any provision of these Terms & Conditions is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent possible (and sever able in the event such provision is completely unenforceable) and the remaining provisions of these Terms & Conditions will continue in full force and effect. Any claim under these Terms & Conditions must be brought within one (1) year after the cause of action arises. These Terms & Conditions shall be governed by the laws of the State of California without regard to, or application of, any conflict of laws provisions. You consent to the exclusive jurisdiction of the state and federal courts sitting in San Diego County, in the State of California. These Terms & Conditions are personal to you and may not be transferred, assigned or delegated to anyone. Any attempt by you to assign, transfer or delegate these Terms & Conditions shall be null and void. Marilyn Muttroe may freely assign these Terms & Conditions without consent or notice. These Terms & Conditions constitute the complete and exclusive agreement between Marilyn Muttroe and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein.
If you have any questions about these Terms & Conditions, the practices of this site or your dealings with this site, please contact us by email, or by telephone.